About Camwax

Get closer to your customer

Camwax allows customers to "see" and hear who they are talking to with full MP3 sound.

Billable time tracking

Perfect tool for billing for your personal support time. Easy to use [START BILLING] and [STOP BILLING] controls.

Scaleable Multi-User Ready

Your Camwax support service is scaleable to unlimited support agents. Grow the support organization as large as you like.

Record everything!

Keep a complete log file of every support call taken. Excellent for training the new support staff or just checking quality control.

Intuitive "away" controls

Take the call even when customer support is not available a friendly inquiry form. All inquiries are logged and may be responded to as customer support comes online.

Instant Recall of customers

Camwax instantly notifies the support team of returning customers. Camwax allows for a complete your customer support solution.

How It Works Features

Operator Desktop Console:

Works on any operating system
Audio, video, text chat
User list with others operators online in case you want to invite one to your chat
User list with chat participants and their camera and microphone status
Option to count time spent (track count/pause)
View Client details
Predefined expressions
Resizable Windows, resizable window content, popup´s, sound and visual alerts
Visitors type notification
Advanced video option
Auto update for desktop application (not ready yet)
Username passwords remember
Option to publish your camera or just a prerecorded movie
Advanced camera settings , option for streaming using last macromedia encoder (FME), use any camera and/or microphone from the system
Conference (invite other support persons to a conversation, or invite any person as a guest)
Save conference conversation, time track per operator, on local and FMS server
Operators with high rank (team leaders) have options to save conference details
Rejoin a conference and continue it if any or all participants out the conference, we save all conference details
Help

Client Web Console:

Easy Integration with Your Web Site
Web application build with last adobe technologies
Easy and fast to contact operators
List with thumbnails cams and information useful about operators
Feedback
"Leave a Message" when offline

General

Perfect for small or large business
Audio Video text live chat
Real time chat
Access from any computer
One account - Unlimited websites
Works on any operating system
Store chat history, active history - view previous chats for returning visitors
Operators Management, team´s management, client´s management
View online Operators by Department
Save conversations and billable time track in conference for all operators, participants in a conference, to Client Support System.
Perfect for conferences with clients who have live support account or not, instead of make an account any person with a internet connection can join a conference with 2 click
Off-line email messages - Visitor´s ability to email off-line operators
Built with the latest adobe technologies