About Camwax
Get closer to your customer
Camwax allows customers to "see" and hear who they are talking to with full MP3 sound.
Billable time tracking
Perfect tool for billing for your personal support time. Easy to use [START BILLING] and [STOP BILLING] controls.
Scaleable Multi-User Ready
Your Camwax support service is scaleable to unlimited support agents. Grow the support organization as large as you like.
Record everything!
Keep a complete log file of every support call taken. Excellent for training the new support staff or just checking quality control.
Intuitive "away" controls
Take the call even when customer support is not available a friendly inquiry form. All inquiries are logged and may be responded to as customer support comes online.
Instant Recall of customers
Camwax instantly notifies the support team of returning customers. Camwax allows for a complete your customer support solution.
Operator Desktop Console:
- Works on any operating system
- Audio, video, text chat
- User list with others operators online in case you want to invite one to your chat
- User list with chat participants and their camera and microphone status
- Option to count time spent (track count/pause)
- View Client details
- Predefined expressions
- Resizable Windows, resizable window content, popup´s, sound and visual alerts
- Visitors type notification
- Advanced video option
- Auto update for desktop application (not ready yet)
- Username passwords remember
- Option to publish your camera or just a prerecorded movie
- Advanced camera settings , option for streaming using last macromedia encoder (FME), use any camera and/or microphone from the system
- Conference (invite other support persons to a conversation, or invite any person as a guest)
- Save conference conversation, time track per operator, on local and FMS server
- Operators with high rank (team leaders) have options to save conference details
- Rejoin a conference and continue it if any or all participants out the conference, we save all conference details
- Help
Client Web Console:
- Easy Integration with Your Web Site
- Web application build with last adobe technologies
- Easy and fast to contact operators
- List with thumbnails cams and information useful about operators
- Feedback
- "Leave a Message" when offline
General
- Perfect for small or large business
- Audio Video text live chat
- Real time chat
- Access from any computer
- One account - Unlimited websites
- Works on any operating system
- Store chat history, active history - view previous chats for returning visitors
- Operators Management, team´s management, client´s management
- View online Operators by Department
- Save conversations and billable time track in conference for all operators, participants in a conference, to Client Support System.
- Perfect for conferences with clients who have live support account or not, instead of make an account any person with a internet connection can join a conference with 2 click
- Off-line email messages - Visitor´s ability to email off-line operators
- Built with the latest adobe technologies
Our Solutions
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