Camwax Features
Operator Desktop Console:
- Works on any operating system
- Audio, video, text chat
- User list with others operators online in case you want to invite one to your chat
- User list with chat participants and their camera and microphone status
- Option to count time spent (track count/pause)
- View Client details
- Predefined expressions
- Resizable Windows, resizable window content, popup´s, sound and visual alerts
- Visitors type notification
- Advanced video option
- Auto update for desktop application (not ready yet)
- Username passwords remember
- Option to publish your camera or just a prerecorded movie
- Advanced camera settings, option for streaming using last macromedia encoder (FME), use any camera and/or microphone from the system
- Conference (invite other support persons to a conversation, or invite any person as a guest)
- Save conference conversation, time track per operator, on local and FMS server
- Operators with high rank (team leaders) have options to save conference details
- Rejoin a conference and continue it if any or all participants out the conference, we save all conference details
- Help
Client Web Console:
- Easy Integration with Your Web Site
- Web application build with last adobe technologies
- Easy and fast to contact operators
- List with thumbnails cams and information useful about operators
- Feedback
- "Leave a Message" when offline
General
- Perfect for small or large business
- Audio Video text live chat
- Real time chat
- Access from any computer
- One account - Unlimited websites
- Works on any operating system
- Store chat history, active history - view previous chats for returning visitors
- Operators Management, team´s management, client´s management
- View online Operators by Department
- Save conversations and billable time track in conference for all operators, participants in a conference, to Client Support System.
- Perfect for conferences with clients who have live support account or not, instead of make an account any person with a internet connection can join a conference with 2 click
- Off-line email messages - Visitor´s ability to email off-line operators
- Built with the latest adobe technologies
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