Camwax Features

Operator Desktop Console:

• Works on any operating system
• Audio, video, text chat
• User list with others operators online in case you want to invite one to your chat
• User list with chat participants and their camera and microphone status
• Option to count time spent (track count/pause)
• View Client details
• Predefined expressions
• Resizable Windows, resizable window content, popup´s, sound and visual alerts
• Visitors type notification
• Advanced video option
• Auto update for desktop application (not ready yet)
• Username passwords remember
• Option to publish your camera or just a prerecorded movie
• Advanced camera settings, option for streaming using last macromedia encoder (FME), use any camera and/or microphone from the system
• Conference (invite other support persons to a conversation, or invite any person as a guest)
• Save conference conversation, time track per operator, on local and FMS server
• Operators with high rank (team leaders) have options to save conference details
• Rejoin a conference and continue it if any or all participants out the conference, we save all conference details
• Help

Client Web Console:

• Easy Integration with Your Web Site
• Web application build with last adobe technologies
• Easy and fast to contact operators
• List with thumbnails cams and information useful about operators
• Feedback
• "Leave a Message" when offline

General

• Perfect for small or large business
• Audio Video text live chat
• Real time chat
• Access from any computer
• One account - Unlimited websites
• Works on any operating system
• Store chat history, active history - view previous chats for returning visitors
• Operators Management, team´s management, client´s management
• View online Operators by Department
• Save conversations and billable time track in conference for all operators, participants in a conference, to Client Support System.
• Perfect for conferences with clients who have live support account or not, instead of make an account any person with a internet connection can join a conference with 2 click
• Off-line email messages - Visitor´s ability to email off-line operators
• Built with the latest adobe technologies